The Internet Association of Australia Inc is pleased to report the recent rules changes voted on at the 2018 Annual General Meeting have been confirmed and accepted by the Commissioner for Consumer Protection.

The recent rules changes were a result of a detailed review following recommendations by the Associations Forum. The Associations Forum have been assisting the Board with improvements to association governance.

To view details of the recent changes, download the member briefing from the 2018 AGM here. You can download a copy of the updated rules here.

The current Board continue to review the outstanding recommendations and will update members on the continuing improvements to the association’s governance.

After 12 long years we were delighted to be back in the sponsor’s seat for AusNOG 2018.

The Westin in Sydney provided the perfect backdrop for an excellent lineup of speakers and subjects that followed over the next two days. Everything from subsea cabling to routing and the coming of the robots was up for discussion. For a bit of cultural education we even had some advice from Shakespeare on network maintenance.

We spoke to a great mix of attendees at our booth, including ISPs, manufacturers, research academics, consultants and content providers. Thanks to everyone who came over to chat.

As usual there was a huge mix of technical sessions from a wide range of industry members including ISPs small to large, vendors, individuals and industry bodies that made the sessions very informative. It was particularly interesting to hear technical deep dives from both NBN and Telstra talking about troubleshooting VDSL (NBN) and IPv6 deployment (Telstra).

There was also a significant interest in talks given by Aussie Broadband, Hawaiki and New Zealand’s UFB which prompted much discussion about the future of broadband in Australia. It’s clear to see we have a vibrant and growing industry with a long road of challenges ahead – we certainly can’t wait to see what comes next.

So that was our highlight reel, what were your favourites?

If you’re interested in the participants survey results (pie charts!) you can find the stats and comments here

(Apparently polo shirts are out. Who knew?)

And according to the survey we will see 76% of you in Melbourne for AusNOG 2019!

Following the recent Annual General Meeting the Internet Association of Australia Inc Board have elected a team of office bearers and we are pleased to announce David Hooton as Board Chair. Returning to the role of Secretary is Nathan Brookfield, and David Brown returns as Treasurer until our new rules come into effect and the Treasurer role is retired. (Yes – we know we have too many Dave’s).

David has served on the Internet Association of Australia Inc Board for the past year and we are delighted to see him in the new role of Chair. David is ready to lead the board in continuing the governance reviews commenced last year, and move the association forward through new projects to come.

A self-confessed nerd wrangler, telco entrepreneur and lover of bacon, David has a customer-centred, entrepreneurial mindset, one that has propelled him to lead the creation of innovative networking products and services across several organisations.

With a background in carrier engineering, David has a unique understanding of the challenges faced by businesses making the transition to a cloud environment. David’s technical knowledge and problem solving skills lead him to look for untapped efficiencies across the organisation. And if you ask those who’ve worked for him, he’s a man of rock-solid ethics who fosters strong collaborations between engineering and management teams.

As a serial internet and telecommunications entrepreneur, David was founder of Platform Networks, an Australian pioneer in software orchestrated networks and one of the first companies to gain access to the Australian National Broadband Network.

In July 2015, David founded Ordnance Networks, a cloud scale, carrier grade network-as-a-service business, helping carriers, content, service providers and enterprise build cost effective networks without rackspace, hardware or on-site engineers.

Clearly a man without a fear of heights, we hear that David has recently taken up flying lessons. We can only hope that this new passion doesn’t interfere with his love of fine whiskeys.

If you would like to contact David to chat about the plans for the Association, you can reach him on 

Joe Wooller

We were thrilled to see a huge turn out of IAA Members at The Westin in Sydney for this year’s AGM.

In his opening remarks Chair Joe Wooller said, “We have completed a significant amount of work on our Governance and Charter this year- this work is now 90% complete and we look forward to implementing the changes in 2019.”

Secretary’s Report

Nathan confirmed a special resolution was passed to update the Rules, in order to increase the efficiency of the Board and consistency of our terms, among other changes.

The rule changes will now be lodged with the Department of Commerce before they take effect. You can download a copy of the changes here.

The Board is set for a facelift with several key members retiring at the end of their term.

Chair and Technical Manager Joe Wooller will step down from the board. Joe’s wealth of knowledge and technical expertise amassed over many years at the Association will not be lost as he continues in his role as Technical Manager of IX Australia. We are extremely grateful to Joe for taking on the role of Chair and the work he has put in to date.

Having served a number of terms over the lifetime of the Association, Shane Short will also be retiring from the Board. Thanks to Shane for all his contributions over the years – we know he will continue to be one of our most engaged members.

Thanks also to Ian Chiu who will be retiring from the Board at the conclusion of his term.

With so many changes at the Board level it provides a great opportunity for fresh leadership and insight from new members.

This election has seen a high number of nominees – with 5 members nominating for each of the two professional seats and three corporate seats.

Nominees were asked to pitch their suitability to the roles (check out the 26min mark in the video here).

Treasurer’s Report

David reported on the good news: even by making services cheaper for members we have still seen an increase in revenue for 2018.

We need to retain a cash safety net for “when something goes bang” as David put it and equipment is still our major cost, especially the 100G ring upgrade.

The New Zealand Internet Exchange (NZIX) has almost completed their loan repayment for the establishment of their exchange.

Members can request a copy of the financials via email.

Technical Report

Joe reported on the National Network of POPs and the planned upgrade to 100G ports in the same locations. Members can order these now via the Portal

For those keen on the statistics, Joe presented the visuals for IX and traffic growth chart. You can download a copy of the slides here.

Joe discussed the cost benefits of fibre in the hole. Tests are currently being run, but Joe is open to ideas about where members would like to see this capability go.

And then the votes were cast…!

Welcome to our New Board Members:

Professional Representatives:
Matthew Moyle-Croft
Jason Dale

Corporate Representatives:
Cameron Ferdinands, representing Superloop
David Allen, representing Virtutel Pty Ltd – Welcome back David!
David Brown, representing NextHop Pty Ltd – DB is a current board member and Treasurer

The new Board will elect the office bearers at their first meeting in early September.

Thanks to everyone who turned out in Sydney on Wednesday – we look forward to seeing what innovative ideas our new Board can put into place over the next 12 months.

If you missed the AGM you can watch all the action from the comfort of your swivel chair… Watch Now

IAA Board

WAIA Founding MembersIt’s with an enormous amount of gratitude that we acknowledge the ground-breaking work of one of WAIA’s founding members, Kim Heitman.

“In 1985, I plugged a 1200/75 Nice Modem into my Commodore 64 and joined the online community. This was the start of a fascinating journey…”

As a Barrister and Solicitor with his own practice, Kim developed a professional interest in online legal issues and technology. He was front and centre when the Internet became publicly available in Perth in 1993. He saw the shift in perspective over the decade, as individuals and organisations started to realise the potential of this new communication platform.

“One by one, all the institutions stopped treating the Internet like a gimmick and began building it into their service provision. It was similar to the way institutions are adapting to social media at present,” said Kim.

The 1990’s marked the start of the technology revolution in Australia. The internet industry faced enormous challenges as it emerged as a new service technology in its’ own right.

“The industry was consolidating at a feverish pace, with massive churn from one provider to another depending on service offerings and cost in a changing market.”

Kim remembers there were hundreds of ISPs in Perth, a few with points of presence in regional areas, and some entirely focused on small country towns.

“The industry was threatened with B-party charging by Telstra, draconian censorship at a State and Federal level, and the difficulty in getting people online given so many different computer and modem protocols,” he said.

In July 1995, a group of Internet enthusiasts and the State’s first ISPs met at the Dialix offices to form the WA Internet Association, to promote the use of the Internet and represent businesses and users.

A journalist and an ISP at the time, David Kitson remembers that initial meeting well-

“It was an interesting meeting – standing room only, with dozens of people in a room barely big enough to fit a dozen people. It was hot, stuffy and difficult, but nearly every ISP was there at a time when Western Australia had more ISPs per-capita than any other part of the world.”

Kim remembers the key individuals driving innovation in this era- “Michael Malone, Mark Dignam and Andrew Milner were each building successful Internet businesses, but saw the benefits of the WA industry co-operating to create infrastructure such as WAIX, lobbying as an industry and reaching out to other States to help their progress. They were generous with their time to the Association and smaller ISPs.”

As WAIA’s inaugural spokesperson, Kim answered enquiries from the public and represented the Association at parliamentary inquiries and in the media.

David was WAIA’s first Secretary and remembers Kim as a driving force within the steering committee and the inaugural elected committee-

“Kim greatly influenced the structure that meant WAIA would represent not only ISP interests, but the greater internet community as well, with some members moving between Industry and Non-industry representation over time.”

The irony of a geographically isolated association being the one to build a successful Australia-wide infrastructure – from WAIX to IX Australia – is not lost on Kim-

“Perth computer enthusiasts knew well the experience of being isolated and having to travel a long distance to network.

I believe this made the WA Internet industry embrace an “us against the world” perspective, and a determination not to be at the mercy of big telcos or a single source of bandwidth.

WAIA worked with colleagues in South Australia and Tasmania to build industry capability which thereafter enabled national peering capacity,” he said.

The same year as founding WAIA, Kim was Elected Chairperson of Electronic Frontiers Australia Inc and launched the EFA Women committee and mailing list to promote women becoming involved with online services.

“Kim was involved with the newly formed Electronic Frontiers Australia which had modeled itself after the Electronic Frontiers movement in the US at the time. His guidance and support was pretty much critical to the progress and establishment of WAIA,” said David.

In 1999 Kim became Group Legal Counsel and CEO of iiNet Technologies Pty Ltd and continued on the Board of iiNet Limited following a successful public listing.

Kim served on the boards of several public companies including the Telecommunications Industry Ombudsman Limited and Australian Domain Administration Limited.

Kim’s expertise has seen his opinions appear in national and international media including Time Magazine, Wired, The Age, The ABC, Internet Australasia magazine and many other industry publications, on topics such as net censorship, encryption, cyber terrorism and email privacy.

He lectured at Curtin University, the University of WA and Edith Cowan University, Melbourne and Monash Universities and internationally on Internet regulation and computer science and regularly spoke on intellectual property, strategic risk management and online issues.

Kim continued to serve on the WAIA committee in various roles, including President, until 2004, and thereafter as the WAIA nominee to the auDA Board.

In 2010 Kim returned to work after treatment for lymphoma and was elevated to Full Member and Certified Technologist by the Australian Computer Society.

David remembers Kim as a highly respected individual- “Without exception, and we were grateful for his influence and support at the time.”

Always the innovator, in 2017 Kim brought the World Wide Web conference to Perth as part of the Festival of the Web, exploring the ways in which the internet has changed the way we do business.

With a passion for music, Kim has been a Board Member of TURA New Music and having ‘retired’ to Nannup in the State’s south west, he is now a committee member for the Nannup Music Festival, as well as a volunteer firefighter.

In thinking about the decade to come, Kim hopes we will see the industry grow with bandwidth and spark the start of the next boom-

“We need to get back to the aspiration of providing “always-on” high-speed broadband to everyone in Australia, and developing mobile Internet to power new mobile services.

I hope that IX Australia continues to create solutions for members, and will prosper at the cutting edge of Internet services,” he said.

When we asked Kim what advice he would give himself if he could travel back in time to 1995, he replied, “Get yourself an ergonomic chair. No other misgivings, it’s been a wild ride.”



The Internet Association of Australia (Inc) invites you to attend  our Annual General Meeting in Sydney.

Venue:  The Westin, 1 Martin Place, Sydney
Date:  Wednesday 29th August.
Time: from  4.00pm for a 4.30pm start (AEST).
Online: or via our live  web stream, from 4.30pm AEST.

You can RSVP now, for both the Sydney event and the web stream,  via the Member Portal.  For assistance with the Member Portal please email

The Annual General Meeting will include a special resolution by the IAA Board to propose changes to the current association rules. An AGM pack including the meeting agenda as well as a member brief regarding the proposed changes, and a copy of the proposed changes is available here.  For further information or feedback, please contact us on

Would you like to be part of the IAA Board?  Nomination information is available here, and current nominees are published on our website. If you would like more information about serving on the board please email

We look forward to meeting with our members at the AGM to share our achievements and future plans of the Association.

For any further information about the AGM please email


Nathan Brookfield
Secretary, Internet Association of Australia Inc. 

Being on the IAA Board is a great way to get involved and give back to both the Association and to the internet community.

All nominees must meet the IAA Board requirements within the Association Rules, available on our website here, and are required to sign a Non-Disclosure Agreement and Conflict of Interest Disclosure on joining the Board. Further details on the roles and responsibilities of the Board are available here.

IAA are calling for nominees to the following positions.

  • 2 x Professional Representative (term to run for 2 years)
  • 3 x Corporate Representatives (term to run for 2 years)

The Association calls members to nominate for election to the Board. All nominations are required to include a written statement by the nominee, as well a written statement from another member (the seconder) in support of the nomination. Once nominations are submitted a representative of the committee will contact the seconder regarding the submission of the supporting statement before the nomination can be accepted.

Submit your nomination here.

Nominations are be posted on the Association website here (contact details will be kept confidential).

Nominations close at 5pm Wednesday August, 22 AWST (7 days prior to the AGM). Voting information (if required) will be issued on Thursday August, 23.

For further information on nominating or the requirements for being on the Board please contact the Returning Officer, Nathan Brookfield on

The Accounts Team are please to confirm that we are now accepting payments via American Express.

Payments via American Express can be made online via the members portal or by phoning 1300 653 132.


The Internet Association of Australia (Inc) invites you to save the date of our Annual General Meeting in Sydney.

Venue:  The Westin, Martin Place, Sydney
Date:  Wednesday 29th August
Time: from  4.00pm for a 4.30pm start (AEST).
Online: or via our live  web stream, from 4.30pm AEST.

Further details about the Annual General Meeting will be issued soon. For any further information about the AGM please email

We hope to see you there!

Internet Association of Australia Inc. Committee

Discounted Privacy and Complaints Handling Legal Documents for IAA Members

The Internet Association of Australia is pleased to inform members of a new Privacy Kit and Complaints Handling Policy that have been released for use by members at discounted prices for a limited time, via IAA’s alliance with the DocuStream legal documents service. These latest documents help members cut through red tape created by the new laws, quickly and cost effectively.
With the enactment of the Australian Notifiable Data Breaches Scheme (NDB Scheme) in February 2018 and the EU General Data Protection Regulation (GDPR) in May 2018, Privacy Law has now been brought head on into the digital age, bringing with it significant challenges for Australian internet service providers. The IAA Privacy Kit, currently available at a special discounted price for IAA Members, makes life easier for Australian service providers, and includes the following documents:
  • Data Breach Response Plan (DBRP) – designed for Service Providers to call on in circumstances where an eligible data breach occurs.
  • Service Provider Privacy Policy – a Privacy Policy for Service Providers.
  • Employee Security & Confidentiality Undertaking – an undertaking that a Service Provider can ask its employees to sign, which addresses the confidentiality of personal data handled by company employees.
  • Data Processing Addendum – an agreement between a Service Provider and its Customers, that sets out their agreed position on what is to occur if there is a data breach of jointly held personal information, and is designed to make the customer responsible for carrying out statutory data breach notifications where possible. It is also designed to address the GDPR requirements of a “processor” as an extension of the Service Provider’s main agreement with its Customers.
  • Corporate IT Systems and Social Media Policy – a Policy making employees aware that the Company is serious about protecting its sytems and preventing unauthorised use of social media in the workplace.

Failure to comply with the NDB Scheme or the GDPR may result in significant penalties.

Click here to access the Advanced Service Provider Privacy Kit


A new Complaints Handling Standard is coming into effect as of 1 July 2018. It will apply to (i) carriage service providers; and (ii) carriers responsible for network units that are used in the supply of services by carriage service provides. The Complaints Handling Standard requires carriers to set out their complaints handling processes in writing, and make them available on their websites in a concise form. Failure to comply may result in significant civil penalties.

Click here to access the Complaints Handling Policy.


IAA members can access further discounted legal documents through the IAA/DocuStream Portal.