CEO Search Begins

The IAA Board have commenced the search for a Chief Executive Officer. In order to deliver on the Association’s strategic vision, the Board are looking to engage a senior operational leader to help build the advocacy and education role of the Association.

Confidential expressions of interest are welcome to the Board Chair, David Hooton, by email to


New Complaints Handling Standard for Carriers and Carriage Service Providers

By Alan Arnott, Technology Lawyers @ Arnotts Technology Lawyers

Although industry rules on complaints handling for carriers and carriage service providers (CSPs) have been in place for many years, gaps in such processes were identified and a new standard, known as the Telecommunications (Consumer Complaints Handling) Industry Standard (the Complaints Handling Standard) has been determined by the Australian Communications and Media Authority. The Complaints Handling Standard commenced on 1 July 2018 and applies to (i) carriage service providers; and (ii) carriers responsible for network units that are used in the supply of services by carriage service providers.

The Standard was determined under subsection 125AA(1) of the Telecommunications Act 1997 and in accordance with sections 5 and 8 of the Telecommunications (NBN Consumer Experience Industry Standard) Direction 2017. Industry Standards that are so determined must be complied with. Non-compliance may result in civil penalties.

The Complaints Handling Standard requires carriage service providers and carriers to set out their complaints handling processes in writing, and make them available on its website in a concise form that meets the minimum requirements for complaints handling referred to in the Complaints Handling Standard.

Arnotts Technology Lawyers have developed a 5-page Complaints Handling Policy which complies with the Complaints Handling Standard.

This article is for general informational purposes only. It is not legal advice nor is it a substitute for legal advice. Readers should seek legal advice on their own particular circumstances.

IAA Plans for the Future

IAA support of ADA submission on website blocking bill

Earlier this month the Senate Environment and Communications Committee Inquiry into the Copyright Amendment (Online Infringement) Bill 2018 accepted submissions on the proposed  amendments to Australia’s website blocking scheme.

The Australian Digital Alliance (ADA)  invited the Association to lend its support to their submission, which expressed concerns regarding the widening of the Bill, which proposed substantial changes to complex law without the appropriate level of consultation, or support from relevant stakeholders.

You can read with full submission of the Australian Digital Alliance here. The IAA submission of support is available here. The committee report was released yesterday and is available here.

We look forward to establishing connections with like-minded organisations to better represent the concerns of our industry. If there is an area of policy or legislation that concerns you please reach out to us on 1300 653 132 or email with your input.


Greens, Geeks + Gamers

On 14 November, three of the IAA team arrived in Canberra for an in-depth discussion on the video game industry, digital rights, and the NBN. A room full of industry players attended The Greens policy launch, along with our own Kellie Ireland (Executive Officer), Nathan Brookfield (Secretary) and Jason Dale (Board Member). Throughout the night they heard from former Senator Scott Ludlam, Senator Jordon Steele-John, and ACT Greens Senate Candidate Dr Penny Kyburz, who is a computer science academic and video game developer, on the policy initiatives being put forward by The Greens.

Dr Kyburz made the move to Canberra originally to work with 2K Games as a developer, having come from Creative Assembly in Brisbane. She is therefore no stranger to the inner workings of the video game industry and what happens when international conglomerates buy up talented local studios.

In 2016, a senate inquiry (initiated by The Greens) made eight unanimous recommendations for supporting the Australian video games industry. This initiative draws largely on those recommendations.

Former Senator Scott Ludlum spoke in support of Penny and outlines the unique opportunity the Canberra community had to influence policy should they achieve representative in the upcoming election.

Following a day in the Senate passing amendments to My Health Record, WA Senator Jordon Steele-John spoke and launched a number of The Green’s policy initiatives. In brief, the policies they outlined were:

Investing in the Video Game Industry:

  • $100 Million Games Investment & Enterprise Fund
  • Extend file and TV offsets to video game developers
  • $5 Million creative co-working spaces fund
  • Support our creative industries and artists
  • Finish and fix the NBN

Protecting Our Digital Rights:

  • Establish a Digital Rights Commissioner
  • Repeal the mandatory data retention scheme
  • Update Australian Privacy Laws

You can find more policy details here, or playback the event here.

We’d love to hear your thoughts on these policies and what it might mean for your organisation, or the industry as a whole.  In addition, would you be interested in a more tailored industry forum with policy makers? Let us know by reaching out to our Executive Officer Kellie Ireland on 1300 653 132 or

IAA welcomes news of Telco Peering Policies

Yesterday the Australian Competition and Consumer Commission (ACCC) announced that Australian telcos, Telstra, Optus and TPG have published peering policies under which they will consider peering arrangements.

As operators of Australia’s largest independent peering network, IX Australia, the Internet Association of Australia (IAA) are pleased to see progress towards a more open and transparent peering community in Australia.

“This is a significant first step for Australian telcos,” said IAA Chair David Hooton. “We congratulate Telstra, Optus and TPG for making these policies publicly available and moving towards a more open and transparent approach to carrier interconnection in Australia.”

“It is encouraging to see that Telstra and Vocus have already successfully engaged in a peering relationship, and we hope this is the first of many peering relationships we’ll see.”

IX Australia began in 1996 with a peering exchange in Western Australia (WA-IX), and over two decades has grown to a network of five exchanges with a presence in more than 33 datacentres across Australia.

“IAA promotes peering between networks of all sizes. The continued growth of the IX Australia network over the past two decades is a reflection of our success in bringing networks of all sizes closer together through peering,” said Hooton

“We will continue to grow our network to meet the meets of and provide benefits to our members peering with IX Australia.”

For more information on peering on the IX Australia network, please contact our peering team on or phone 1300 793 320 or visit

Read more from the ACCC here

You can access the publicly available peering policies below


Our friends across the Tasman are gearing up to host the 16th Annual NZNOG conference in January 2019.

NZNOG will be hosted in the town of Napier  on 31 Jan and 1 Feb 2019. Preceding the conference are a series of workshops all the details of which will be announced soon.

Fortunately this NZNOG does not overlap with Australia Day! So, will you be heading over?

For those that are heading to the conference – deadlines for talks closes on Monday 29 October, more details available here.

Rule Changes Approved

The Internet Association of Australia Inc is pleased to report the recent rules changes voted on at the 2018 Annual General Meeting have been confirmed and accepted by the Commissioner for Consumer Protection.

The recent rules changes were a result of a detailed review following recommendations by the Associations Forum. The Associations Forum have been assisting the Board with improvements to association governance.

To view details of the recent changes, download the member briefing from the 2018 AGM here. You can download a copy of the updated rules here.

The current Board continue to review the outstanding recommendations and will update members on the continuing improvements to the association’s governance.

AusNOG 2018

After 12 long years we were delighted to be back in the sponsor’s seat for AusNOG 2018.

The Westin in Sydney provided the perfect backdrop for an excellent lineup of speakers and subjects that followed over the next two days. Everything from subsea cabling to routing and the coming of the robots was up for discussion. For a bit of cultural education we even had some advice from Shakespeare on network maintenance.

We spoke to a great mix of attendees at our booth, including ISPs, manufacturers, research academics, consultants and content providers. Thanks to everyone who came over to chat.

As usual there was a huge mix of technical sessions from a wide range of industry members including ISPs small to large, vendors, individuals and industry bodies that made the sessions very informative. It was particularly interesting to hear technical deep dives from both NBN and Telstra talking about troubleshooting VDSL (NBN) and IPv6 deployment (Telstra).

There was also a significant interest in talks given by Aussie Broadband, Hawaiki and New Zealand’s UFB which prompted much discussion about the future of broadband in Australia. It’s clear to see we have a vibrant and growing industry with a long road of challenges ahead – we certainly can’t wait to see what comes next.

So that was our highlight reel, what were your favourites?

If you’re interested in the participants survey results (pie charts!) you can find the stats and comments here

(Apparently polo shirts are out. Who knew?)

And according to the survey we will see 76% of you in Melbourne for AusNOG 2019!


IAA Welcomes New Chair, David Hooton

Following the recent Annual General Meeting the Internet Association of Australia Inc Board have elected a team of office bearers and we are pleased to announce David Hooton as Board Chair. Returning to the role of Secretary is Nathan Brookfield, and David Brown returns as Treasurer until our new rules come into effect and the Treasurer role is retired. (Yes – we know we have too many Dave’s).

David has served on the Internet Association of Australia Inc Board for the past year and we are delighted to see him in the new role of Chair. David is ready to lead the board in continuing the governance reviews commenced last year, and move the association forward through new projects to come.

A self-confessed nerd wrangler, telco entrepreneur and lover of bacon, David has a customer-centred, entrepreneurial mindset, one that has propelled him to lead the creation of innovative networking products and services across several organisations.

With a background in carrier engineering, David has a unique understanding of the challenges faced by businesses making the transition to a cloud environment. David’s technical knowledge and problem solving skills lead him to look for untapped efficiencies across the organisation. And if you ask those who’ve worked for him, he’s a man of rock-solid ethics who fosters strong collaborations between engineering and management teams.

As a serial internet and telecommunications entrepreneur, David was founder of Platform Networks, an Australian pioneer in software orchestrated networks and one of the first companies to gain access to the Australian National Broadband Network.

In July 2015, David founded Ordnance Networks, a cloud scale, carrier grade network-as-a-service business, helping carriers, content, service providers and enterprise build cost effective networks without rackspace, hardware or on-site engineers.

Clearly a man without a fear of heights, we hear that David has recently taken up flying lessons. We can only hope that this new passion doesn’t interfere with his love of fine whiskeys.

If you would like to contact David to chat about the plans for the Association, you can reach him on