The Internet Association of Australia is pleased to announce the appointment of Ms Narelle Clark as its Chief Executive Officer, effective immediately.

After an exhaustive search, the Board determined that Narelle’s combination of deep Internet expertise, all-round industry knowledge and drive will enable the Association to move to the next level. The high regard with which Narelle is held across the industry means our Internet Exchange operations will continue to grow and deliver across Australia and New Zealand, in tandem with an increase in our work in member services and the Internet policy arena.

We are pleased that Narelle has taken on this challenging position and are confident she will embrace our plans to expand member services with enthusiasm. We have been seeking to increase our policy engagement and introduce a range of member education offers and Narelle’s experience will guide us well into the future.

“I would like to convey to members how keen I am to take on this position” said Ms Clark. “IAA’s infrastructure is second to none, with the widest number of points of presence, the most extensive content arrangements, and a member base that spans all parts of Australia’s Internet. Without the collaboration between builders, content and service providers Australians would not have enjoyed the level of Internet performance during lockdown we have seen.”

The Association recently observed some 100Gbps of additional Internet traffic across its exchanges, noting near perfect uptime across the peering fabric.

Narelle comes to the Association with a stellar career across the internet and telecommunications industry both within Australia and internationally, having held senior roles in a range of service providers, not-for profit organisations and policy and standards working groups. She has held prominent industry roles with CSIRO, Optus, the Public Interest Registry (operator of .Org), and ACCAN, and consulted to Telecom New Zealand, government departments and telecommunications and content providers. Narelle is a Senior Member of the IEEE, and has a Bachelors degree in Applied Physics, a Masters in Engineering (Telecommunications) and a postgraduate diploma in Management.

Please join us in welcoming Narelle on board, we are excited to see continued growth and success of the Association under her leadership.

Last year IAA launched a new status page for members, detailing work and outages within the network.

Over the coming weeks we will be migrating all registrations from our old platform across to our new status page. If you have not already registered to receive notifications, we encourage you to register now to be kept up to date.

Registration is free to all members and you can tailor your updates for particular outages, such as outages by state or for all incidents.

The status page has been linked to the @IXAustralia twitter account to post updates (prefix [IX Status]) from the platform.

Register here to receive network notifications.

IAA has rolled out a new looking glass, offering more transparent routing information to its members.

Alice-LG is global looking glass, covering all exchange points for IX Australia across all route servers. It is a concise application which houses all information in one location, saving members time actively having to search our multiple exchanges.

Alice-LG has several key features including the ability to see who is peering with which route server and which routes are advertised and by whom. All data is available using the REST API.

Why not check out Alice-LG for yourself.

Network Engineer Aaron Chidiac recently joined the IAA peering team. Aaron grew up teaching himself computing before completing a diploma in Information Technology Networking.

After a traineeship and junior support role with a small ISP, Aaron was promoted and given responsibility for several projects including network consolidation, VoIP infrastructure and a national hardware migration.

In his spare time, Aaron is an avid gamer and enjoys getting outdoors for a bit of camping and hiking.

Aaron is hoping his new role with the Association will accelerate his knowledge of industry issues and is looking forward to helping find solutions to make the Internet better. Welcome Aaron, we are excited to have you onboard!

IAA members operating as Retail Service Providers (RSPs) will be able to apply for NBN Co’s COVID-19 relief package announced last week.

The relief package, developed in response to an industry consultation process involving internet service providers, government and consumer groups, aims to assist customers and families affected by the pandemic.

$50 million of the package is being specifically directed at RSPs to support low income households with school aged children who currently do not have an active NBN connection at home.

“The current COVID-19 situation has put more emphasis on access to broadband services as families and businesses change the way they conduct their daily lives. With students homeschooling and many more businesses operating from homes, the pressure to have access to the internet has never been more important,” explains IAA General Manager, Narelle Clark.

“Our members have become the backbone of society during the pandemic, ensuring the supply of essential services, both business and social, to everyone around Australia.”

RSPs should contact NBN Co directly through the NBN Co Customer Portal to apply for funding. If you are not a direct RSP you should contact your wholesale provider and request more details to ensure you are not missing out on access to the relief package.

The package will be available from April to the end of September, but retailers have the flexibility to determine the offers they wish to pass on to customers.

The complete relief package is worth a total of $150 million, with the remaining $100 million being split equally between implementing relief measures to support financially distressed households and small and medium-sized businesses.

Following on from the article in last month’s newsletter IAA have been working through the steps to implement Mutually Agreed Norms for Routing Security (MANRS).  In our efforts to keep the IXP secure, we plan to facilitate a roundtable with the team to start promoting best practice in routing security to members.

For more information email

IX Australia is aware several of our members are currently in NEXTDC’s Melbourne M2 data centre with a line to M1 through a third-party carrier for peering.

The team at IX Australia are keen to hear if our members would be interested in us delivering services at M2. Should we build a new POP there?

Please email with the topic M2 EOI to express your interest.

Due to the current situation arising from COVID-19, our 2020 events plan will be postponed until we can ensure meeting face to face is safe for our staff, members and the wider community.

As an alternative to in person socials, we are working towards running online social and professional development events including meet ups, webinars and workshops.

We would love to know if there are any topics or issues you would like us to cover. Even if you just want to hang out via Zoom or have a Netflix Party with BYO refreshments, please let us know! Email your suggestions to

IAA has seen a more than 30% increase in aggregate traffic across our IXs over the last two weeks. Previously, it would have taken 6 to 12 months for this sort of growth.

Rather than the usual traffic pattern, the increase is hitting the internet right across the day. With businesses and schools changing the way they work, and migrating almost entirely to streaming and telecommuting, residential services are bulking up during the day. We are also experiencing greater than normal peaks during the evening between 7pm and 9pm.

“People are clearly adjusting to life at home and we’ve seen a massive increase in usage over the last fortnight,” says IAA General Manager, Narelle Clark.

“We normally peak at just over 500Gbps in aggregate across all the exchanges, but last Friday night we almost hit 700Gbps. This is great news for social distancing efforts, and we are working around the clock to ensure all services remain reliable and uncongested.”

IAA has recently renewed its sponsorship of the interconnection database PeeringDB.

PeeringDB is a database of networks, exchanges and places of interconnection. It uses data that members enter to drive connectivity.

Companies such as Facebook, Google, Amazon and many others use the database to make decisions on where to build out new locations.

IAA encourages members to create an account to register their details on PeeringDB. For members already listed on the database, it is essential you ensure your details are kept up to date. Alternatively, you can select ‘Allow IXP Update” and we will update your existing records.

“PeeringDB is a fantastic source of information for the industry, it provides a single source of truth for network operators to determine where they should be and who to peer with,” explains IAA Secretary, Nathan Brookfield.

“We really encourage our members to join and maintain their own information. The more members we have listed in the database, the more information prospective peers have to locate your network and it provides an incentive for new networks to build in Australia and join our exchanges.”

“IAA has been supporting PeeringDB over the past few years and is proud to support this valuable public resource through ongoing sponsorship into the future.”