Our most recent (and most lively!) event featured our new IAA Board Secretary, Matt Enger, relating his experience building an ISP from spare parts and a handful of customers to 10,000 customers, multiple POPs and high reliability on a shoestring budget. Members and friends enjoyed a lively discussion afterwards on the various technical and operational approaches for keeping to budget whilst maintaining high customer retention and satisfaction. It really rated as one of our best events yet, so keep an eye out for the video.
